1. Our Policy Duration

Our refund and returns policy is valid for 30 days from the date of your purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• It must be unused and in the same condition that you received it.

• It must be in its original packaging.

3. Non-Returnable Items

Please note that several types of goods are exempt from being returned. We do not accept returns for:

• Perishable goods (such as food, flowers, newspapers, or magazines)

• Intimate or sanitary goods

• Hazardous materials

• Flammable liquids or gases

As a crockery and housewares provider, this mostly applies to specific conditions mentioned if relevant to your additional product offerings.

4. Proof of Purchase

To complete your return, we require a receipt or other valid proof of purchase. Please do not send your purchase back to the manufacturer directly.

5. Refunds Process

Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item. We will also inform you of the approval or rejection of your refund request.

• If Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card) within a certain number of business days. The exact timeframe may depend on your bank or payment processor.

• Late or Missing Refunds:

  • If you haven't received a refund yet, first check your bank account again.

  • Then, contact your credit card company; it may take some time before your refund is officially posted.

  • Next, contact your bank. There is often some processing time before a refund is posted.

  • If you’ve completed all these steps and still have not received your refund, please contact us at riazcrockerydotpk@gmail.com.

6. Sale Items

Only regular-priced items may be eligible for a refund. Sale items cannot be refunded.

7. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective or damaged item for the same item, please:

• Send us an email at riazcrockerydotpk@gmail.com detailing the issue and providing proof of damage.

• Once approved, send your item to: Riaz Crockery Qambar City Centre Mingora Swat KPK Pakistan.

8. Gifts

• Directly Shipped Gift: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or store credit will be issued to you.

• Gift Giver Received First: If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, a refund will be issued to the gift giver, and they will be notified of your return.

9. Shipping Returns

To return your product, please mail it to:
Riaz Crockery Qambar City Centre Mingora Swat KPK Pakistan.

• Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Exchange Shipping Time: The time it may take for your exchanged product to reach you may vary depending on your location.

• Tracking & Insurance: If you are returning more expensive items, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

10. Need Help?

For any questions related to refunds and returns, please contact us at riazcrockerydotpk@gmail.com